Policies

Cancellation: We have updated our cancellation policy 9-13-2015 

**Reservations 4hours or less must be canceled or modified prior to 24 hours before the reserved time is to   begin to avoid charges.
** Reservations lasting 5 + hours (per day) must be cancelled and or modified with in 48hrs to avoid charges.
**Reservations lasting 7+ hours (per day) must be cancelled and or modified with in 72 hours to avoid charges.
**Users with 3 or more  4+ hour reservations per week cancellations and or modifications need to be within 48 hrs to avoid charges

Snow cancellation and Massachusetts states of emergency

In the case of a forecasted severe snow storm, contact the facility management via e-mail prior to setting up sorting experiments:

This email address is being protected from spambots. You need JavaScript enabled to view it.
This email address is being protected from spambots. You need JavaScript enabled to view it.  

Modifications

Reservations modified 24 hours prior to the reserved appointment will result in a charge reflective of the new schedule time. If reservations are modified within 24 hours of the scheduled appointment and the resulting open time from the modification does not get reserved by another user, clients will be billed for the full originally reserved time period.

Late arrival

Late arrivals interfere with subsequently scheduled activity. Users are billed from the start of the time reserved to the actual finish time, providing there are no reservations following the scheduled time.

The next scheduled user after a late arrival has the right to start at the scheduled start time. Late users should make provisions to complete their experiment at a later available time.
Sorting:      
   Researchers who are 20 minutes late for their reservation and have not called the core will not be allowed to sort.  Their reservations will be cancelled and they will be charged unless another researcher reserved the time.

Billing charges

Users will be billed the maximum of either time reserved or actual time on the instrument. For example, if the user was to book four hours and actual instrumentation time is one hour, the user will be billed for four hours. If the user books four hours and uses five, he or she will be billed for five hours.

Data storage

The facility will not be responsible for storing data files. All data will be removed from the cytometers (analyzers and sorters) on Mondays. Clients unable to store their data by Monday are responsible for contacting Suzan Lazo-Kallanian ( This email address is being protected from spambots. You need JavaScript enabled to view it. ) to schedule data storage.